CallTrackingMetrics

List tracking numbers with optional status filter

Get details of a specific tracking number

List recent calls/activities with duration, direction, and status

Search calls with filters including date range, phone number, direction, and status

Get details of a specific call/activity by ID

Get the transcription of a call recording

List SMS conversations

Get details of a specific SMS conversation

List configured webhooks

List call settings for the account

List users in the account

List conditional call routers

Get a conditional router by ID

List voice menus (IVR)

Get a voice menu by ID

List call queues

Get a queue by ID

List schedules

Get a schedule by ID

List automation triggers

Get a trigger by ID

List all LeadReactors (power dialer call lists) in the account

Get details of a specific LeadReactor

List all contacts in a LeadReactor call list

List all contact lists in the account

Get details of a specific contact list

List all contacts in a contact list

List all smart dialers in the account

Get details of a specific smart dialer

Modify call/activity details including name, email, address, tags, and custom fields

Add a comment to a call

Send an SMS message from a CTM tracking number

Create a new webhook

Create a conditional router to route calls based on rules

Update a conditional router

Create an IVR voice menu for callers to navigate with keypad

Update a voice menu

Create a call queue to distribute calls among agents

Update a call queue

Create a schedule for time-based call routing

Update a schedule

Create an automation trigger for call events

Update an automation trigger

Add a contact to a LeadReactor call list

Update a task/contact in a LeadReactor call list

Bulk import multiple tasks/contacts into a LeadReactor call list

Create a new contact list

Update a contact list's name or description

Add a contact to a contact list. The contact is matched by phone number — if the number already exists in CTM, the existing contact is added to the list.

Start a smart dialer to begin automated outbound calling

Stop a running smart dialer

Add phone numbers to a smart dialer for automated calling

Import a contact list into a smart dialer

Delete a webhook

Delete a conditional router

Delete a voice menu

Delete a call queue

Delete a schedule

Delete an automation trigger

Remove a task/contact from a LeadReactor call list

Delete a contact list

Remove one or more contacts from a contact list by phone number

Remove all contacts from a contact list but keep the list itself

Remove specific phone numbers from a smart dialer

Remove all phone numbers from a smart dialer

Remove a phone number from all smart dialers in the account