Convoso

Search for leads in Convoso. Filter by phone number, list, status, date range, and more. Returns matching lead records with contact info and disposition data.

Search for call recordings in Convoso. Filter by date range, phone number, campaign, agent, or lead. Returns recording metadata with URLs.

List all campaigns in Convoso. Returns campaign IDs, names, statuses, and configuration details.

Search the Convoso agent monitor to view agent statuses, current calls, and activity. Useful for real-time monitoring of call center agents.

Search for lead lists in Convoso. Returns list IDs, names, sizes, and associated campaigns.

Search for scheduled callbacks in Convoso. Callbacks are scheduled return calls to leads.

Search the Do Not Call (DNC) list in Convoso. Check if a phone number is on the DNC list or browse all entries.

Insert a new lead into Convoso. Requires at minimum a list_id and phone_number. Optionally include name, address, email, and custom fields. Returns the created lead ID.

Update an existing lead in Convoso. Requires the lead_id. Any provided fields will overwrite the existing values.

Change the status of a campaign in Convoso. Use to start, pause, or stop a campaign.

Force-logout an agent from Convoso. Removes them from the dialer session.

Create a new lead list in Convoso. A list is a container for leads that can be assigned to campaigns.

Update an existing lead list in Convoso. Change the name, campaign assignment, or active status.

Schedule a new callback in Convoso. A callback is a reminder to call a lead back at a specific time.

Update an existing callback in Convoso. Change the scheduled time, agent, or comments.

Add a phone number to the Do Not Call (DNC) list in Convoso. Prevents the number from being dialed.

Create a new lead status/disposition in Convoso. Statuses categorize call outcomes (e.g. Sale, No Answer, Callback).

Update an existing lead status/disposition in Convoso. Modify the name, category, or selectability.

Update a call log entry in Convoso. Modify the disposition or other details of a completed call.

Delete a lead from Convoso by lead ID. This action is permanent and cannot be undone.

Delete a lead list from Convoso. This also removes all leads in the list. Cannot be undone.

Delete a scheduled callback from Convoso.

Remove a phone number from the Do Not Call (DNC) list in Convoso. Allows the number to be dialed again.